If your order was shipped directly by Amazon, we unfortunately cannot start an investigation ourselves. In these cases, Amazon customer service will assist you directly.
Next steps:
- Please contact Amazon customer service.
- Amazon will start an investigation and help resolve the issue quickly.
Amazon customer service contact details
Amazon support is available Monday to Sunday from 6:00 – 24:00.
- Within Germany: 0800 - 363 84 69 (free)
- From Austria: 0800 - 88 66 32 38 (free)
- From Switzerland: 0800 - 74 00 20 (free)
- All other countries: +49 941 - 78 87 88
Tip: You can also contact Amazon directly via the Help section in your Amazon account. Go to “My Orders” → Select your order → “Problem with order” to get support even faster.
