Sometimes parcels are returned to us by the shipping provider with the note that the recipient could not be found at the given address.
Next steps for you:
- Please check if your address details are correct and complete (street, house number, postal code, city).
- If you have moved recently, please provide us with your new delivery address.
- Let us know the reason why the parcel may not have been delivered (e.g., name not on the doorbell, company address, moved out).
Why is this important?
Correct and complete address details ensure that your parcel can be delivered without further delay.
Tip: Always double-check your delivery address when placing an order, especially if you recently moved.