Recent Articles

• Where is Springlane located?

  Our company is based in Gütersloh, Germany. Company address: Kronenburg Han...

• Who pays for the return shipping?

  Return costs depend on the reason for return: Defective, damaged, or incor...

• How can I make a reclamation if my item is damaged or not okay?

  We are sorry that your delivered item is not in perfect condition. Of course...

• What happens if my parcel seems to be lost?

  If your parcel cannot be located or status does not change for days, please ...

• What should I do if my by Amazon direct-shipped parcel is missing or there is a problem?

  If your order was shipped directly by Amazon, we unfortunately cannot start ...

• I have paid, but I did provide a wrong delivery address – what happens now?

  If we receive your payment but a wrong delivery address, please ensure to se...